Last Updated: October 2026
Thank you for shopping with Shouq Habibi. We are committed to providing a smooth and reliable delivery experience for our customers across the United Arab Emirates (UAE).
This Shipping Policy explains our order processing, delivery times, shipping charges, and other important delivery information.
We currently deliver orders across the United Arab Emirates, including:
Dubai
Abu Dhabi
Sharjah
Ajman
Ras Al Khaimah
Fujairah
Umm Al Quwain
Delivery availability may vary depending on the exact location, courier coverage, or product availability.
Orders are normally processed after order confirmation.
Processing may take approximately 1–2 business days before the order is handed over to the delivery partner.
Orders placed on weekends, public holidays, or during high-demand periods may require additional processing time.
Standard delivery within the UAE generally takes approximately:
2–5 business days
Delivery times are estimates and may vary depending on:
Customer location
Courier availability
Public holidays
Weather conditions
High order volumes
Incorrect or incomplete delivery information
Circumstances outside our reasonable control
Remote areas may require additional delivery time.
Shipping charges, if applicable, will be displayed during checkout before the customer confirms the order.
From time to time, Shouq Habibi may offer free shipping promotions or discounted delivery charges. Such offers may be subject to specific conditions or minimum order values.
Where Cash on Delivery (COD) is available, customers must provide accurate contact and delivery information.
Customers are requested to keep the required payment amount available when the courier arrives.
COD availability may depend on the customer's location, order value, or courier service.
After placing an order, customers may receive an order confirmation through email, phone, WhatsApp, or another available communication method.
We may contact customers to verify their order before processing or dispatching it.
If we are unable to confirm an order after reasonable attempts, the order may be delayed or cancelled.
Customers are responsible for providing accurate and complete shipping details, including:
Full name
Mobile number
Emirate
Area
Building or villa number
Apartment number, where applicable
Street or landmark details
Any additional delivery instructions
Shouq Habibi is not responsible for delivery delays caused by incomplete, incorrect, or inaccurate customer information.
Our courier partner may contact the customer before or during delivery.
If the customer is unavailable, the courier may make another delivery attempt depending on the courier company's policy.
Repeated failed delivery attempts may result in the order being returned to us.
Additional delivery charges may apply if an order needs to be reshipped because of incorrect information or customer unavailability.
Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.
If your order is significantly delayed, please contact our customer support team with your order details so we can assist you.
Customers are encouraged to inspect the package at the time of delivery where reasonably possible.
If your order arrives damaged, defective, or with an incorrect item, please contact us as soon as possible and provide:
Order number
Customer name
Photos or videos of the package
Photos or videos of the damaged or incorrect product
Eligible cases will be handled according to our Return and Refund Policy.
If your order has not arrived within a reasonable period after the estimated delivery date, please contact us.
We will coordinate with the courier partner to investigate the shipment.
Refunds or replacements, where applicable, will be handled after the delivery investigation and in accordance with our applicable policies.
Customers should contact us as soon as possible if they need to change their delivery address.
Once an order has been dispatched, we may not be able to change the delivery address.
Any additional courier charges resulting from an address change may be the customer's responsibility where applicable.
If you wish to cancel your order, please contact us as soon as possible.
Orders that have not yet been processed or dispatched may be eligible for cancellation.
Once the order has been dispatched, cancellation may no longer be possible and the applicable Return and Refund Policy will apply.
Delivery times may be longer during:
UAE public holidays
Ramadan and Eid periods
Major promotional campaigns
Seasonal sales
High-volume shopping periods
We appreciate your patience during these periods.
For questions about your order, delivery, or shipping status, please contact:
Shouq Habibi
Email: souqhabibi2026@gmail.com
Phone / WhatsApp: +44 7882 745880
Our customer support team will make reasonable efforts to assist you as quickly as possible.